Jeep Window Regulator Problems
Repair, Replacement and Parts for this Annoying Issue
Without the window regulator, power windows become useless. That's exactly what has happened to thousands of Jeep owners; hundreds have complained about their windows falling into the door — sometimes at highway speeds!
Jeep Liberty Window Problems By Year
* Accord owner brake complaints by year over the last decade. (source)
Chrysler Extends Jeep Liberty Window Warranty
In late 2010, Chrysler sent out this notice to 2006-2007 Jeep Liberty owners:
"This letter is to inform you that the warranty period has been extended for Window Lift Plate repairs on your Chrysler Group LLC Jeep Liberty to 7 years from the vehicle's original in service date with no mileage limitation. This extended warranty coverage applies to Jeep Liberty model years 2006-2007.
We are extending the warranty period for Window Lift Plate repairs because some vehicles have experienced repeat concerns with window components. If your vehicle is operating properly, there is nothing you are required to do. If you are experiencing the conditions as described in this warranty extension within 7 years from the vehicle's in service date, simplycontact your dealer to have the repairs performed. Your dealer will inspect the window regulators for proper operation and repair if necessary.
If you have already experienced this window regulator concern and have paid to have it repaired, you may be eligible to receive a reimbursement. You may complete the enclosed Customer Reimbursement Claim Form and send your original receipts, invoices, and/or repair order to the following address for reimbursement. Your claim will be acted upon within 60 days of receipt:
Chrysler Customer Assistance Center
P. O. Box 21-8007
Auburn Hills, MI 48321-8007
If you have questions or need any assistance, please contact your dealer or the Chrysler Customer Assistance Center between the hours of 8:00 AM and 8:00 PM, EST. They can be reached at 1-877-426-5337.
Please keep this letter with your vehicle's other warranty information for future reference if neccessary. The warranty extension applies to the above components only, the other terms of your warranty remain the same.
Chrysler is taking this action to demonstrate its commitment to your continued satisfaction.
This extended warranty apparently doesn't apply to 2006 Jeep Liberty's with a build date before March 16, 2006 -- to find your Liberty's build date, check the label on the driver's door edge. Either way it's still worth a call to the dealership. So far we've heard only good things about people being able to be reimbursed by Chrysler for their previous window repairs. Nice work, Chrysler.
Is There a DIY Fix?
Some service shops will charge over $450 to fix this problem! You can save yourself so much money just by ordering a replacement regulator online. Then you can bring it in to your shop to have it replaced, or save hundreds of dollars by fixing the problem yourself:
Head over to DenLors Tools Auto Blog where there is a great post on fixing the window regulator yourself. Another post over at Josh-n-Lisa.com goes goes step-by-step as well.
Jeep Window Regulator Recall?
The regulators are covered under the standard warranty, but what if that's expired? As of right now there is no recall for this obvious defect. Some owners have reported that once this problem happened to them three times in the same window Jeep started recovering the cost of the repair. Gee thanks, Jeep – now what about all the lost time and stress over this issue!
Actions You Can Take & Possible Recourse
This step is crucial. Don't just complain on forums; The sites below actually manage your complaint in ways that allow useful statistics and they report dangerous trends to the authorities. Law firms often contact these sites for help with Class Action lawsuits. Make sure to file your complaint on all three sites, we can't stress that enough.
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Step 1: File Your Complaint at CarComplaints.com
CarComplaints.com is a free resource dedicated to uncovering car problem trends and informing the consumer. File Your Complaint
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Step 2: Notify the Center for Auto Safety
The Center for Auto Safety is an organization that informs consumers about auto safety issues. Notify the CAS
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Step 3: Report a Safety Concern to the NHTSA
The NHTSA directs highway safety and has the authority to force recalls to be issued following investigations. Report Your Concern
Have Your Say
Let us know if you've experienced this problem, know of a potential fix or just want to voice how frustrated you are:
Owner Testimonials
$1000 and a couple weeks later, the rear driver-side automatic window decided to break. It wouldn't go up or down and would slowly slide down while driving. Not too mention, the part that broke interfered with the door latch, so we no longer could open Naomi's door, unless we wanted to spend 5 minutes trying to maneuver the broken part back out of the way so that we could close it. Turns out this is a VERY common problem, due to a flimsy part from Chrysler (in fact, we replaced that same part 2 years ago, fortunately, while still under warranty)
And guess what, 2 days ago, the front passenger side window suddenly broke too! AAARGH! Jeep. Grumble, grumble. Why didn't we buy a Honda or Toyota? Grumble. And guess what else, after talking to the parts and service guys, Jeff learned that when you replace the shoddy part, you also have to replace the window glass! And no, there is no recall on this part because it is not a safety issue. Grrr. Not a happy Jeep owner.
Jenny at AmigioNet