Jeep Windows Keep Falling Into the Door

Posted on
Scott McCracken
#windows #warranty
A missing Jeep window that's all taped up

In late 2010, Chrysler sent out this notice to 2006-2007 Jeep Liberty owners[1]. Here's an abridged copy:

"This letter is to inform you that the warranty period has been extended for Window Lift Plate repairs on your Chrysler Group LLC Jeep Liberty to 7 years from the vehicle's original in service date with no mileage limitation. This extended warranty coverage applies to Jeep Liberty model years 2006-2007.

We are extending the warranty period for Window Lift Plate repairs because some vehicles have experienced repeat concerns with window components ... If you are experiencing the conditions as described in this warranty extension within 7 years from the vehicle's in service date, simply contact your dealer to have the repairs performed.

If you have already experienced this window regulator concern and have paid to have it repaired, you may be eligible to receive a reimbursement.

If you have questions or need any assistance, please contact your dealer or the Chrysler Customer Assistance Center between the hours of 8:00 AM and 8:00 PM, EST. They can be reached at 1-877-426-5337.

Chrysler is taking this action to demonstrate its commitment to your continued satisfaction.

This extended warranty apparently doesn't apply to 2006 Jeep Liberty's with a build date before March 16, 2006 -- to find your Liberty's build date, check the label on the driver's door edge. Either way it's still worth a call to the dealership. So far we've heard only good things about people being able to be reimbursed by Chrysler for their previous window repairs. We don't get to say this very often, but nice work, Chrysler.

Is There a DIY Fix?

Some service shops will charge over $450 to fix this problem! Others don't trust the OEM repairs are good enough. There are some step-by-step instructions out there on how to fix it yourself, but we'd advise against it unless you're comfortable with vehicle repairs[2]. Willing to give it a try?

Owner Testimonials

"At the beginning of the month, my window regulator broke for the FIFTH time!! I called chrysler and of course, they wont do a damn thing. I've been replacing these things every year. Hundreds of dollars, cold rides to work on the highway, and they do nothing. Never buy a jeep!!"
--- Gina M., Macedonia, OH, USA

"This is an engineering defect, as noted on many car sites. Crysler picked up the parts but charged for the labor. Broke again two years later."
--- Mike P, Franklin, Tnnesse, USA

  1. Letter posted to the forum ↩︎

  2. We are not mechanics, so we can't offer advice on how to fix the problem or assume any responsibility if you run into issues. We can, however, point you in the direction of some online step-by-step tools. Just use caution. This is not an easy fix. ↩︎

Generations Where This Problem Has Been Reported

This problem has popped up in the following Jeep generations.

Most years within a generation share the same parts and manufacturing process. You can also expect them to share the same problems. So while it may not be a problem in every year yet, it's worth looking out for.

What Owners Say About This Problem

This was the 3rd (or 4th) window that I had to fix. So aggravating!! Why can't this problem be corrected?? My car guy said that the replacement parts were so poorly made that it will just keep breaking. And for me to be prepared to have them tear up again.

2006 Liberty Owner in PA

I just think the auto company should replace the defective part that was put onto the car. I don't like being told that I live in the wrong state or my Jeep was built in the wrong month, the part is defective and it doesn't matter what year it was made or what state I live in, right is right.

Rolled down the rear, passenger window to allow my kids to get some fresh air while waiting in the Jeep. When I tried to roll the windows back up, a strange clicking noise occurred and the window would not go up. When I tried to manually push the window up it almost dropped completely into the door, but I caught it in time. There was no recall notice at this time in Canada so I had to pay $750 to get the entire window assembly replaced.

2006 Liberty Owner in Toronto

OK, Now What?

Maybe you've experienced this problem. Maybe you're concerned you will soon. Whatever the reason, here's a handful of things you can do to make sure it gets the attention it deserves.

  1. File Your Complaint is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Major class action law firms use this data when researching cases.

    Add a Complaint
  2. Notify CAS

    The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits.

    Notify The CAS
  3. Report a Safety Concern

    The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Their focus is on safety-related issues.

    Report to NHTSA