Jeep Windows Keep Falling Into the Door

Without the window regulator, power windows become useless. That's exactly what has happened to thousands of Jeep owners; hundreds have complained about their windows falling into the door, sometimes at highway speeds!

In late 2010, Chrysler sent out this notice to 2006-2007 Jeep Liberty owners1. Here’s an abridged copy:

“This letter is to inform you that the warranty period has been extended for Window Lift Plate repairs on your Chrysler Group LLC Jeep Liberty to 7 years from the vehicle’s original in service date with no mileage limitation. This extended warranty coverage applies to Jeep Liberty model years 2006-2007.

We are extending the warranty period for Window Lift Plate repairs because some vehicles have experienced repeat concerns with window components … If you are experiencing the conditions as described in this warranty extension within 7 years from the vehicle’s in service date, simply contact your dealer to have the repairs performed.

If you have already experienced this window regulator concern and have paid to have it repaired, you may be eligible to receive a reimbursement.

If you have questions or need any assistance, please contact your dealer or the Chrysler Customer Assistance Center between the hours of 8:00 AM and 8:00 PM, EST. They can be reached at 1-877-426-5337.

Chrysler is taking this action to demonstrate its commitment to your continued satisfaction.

This extended warranty apparently doesn’t apply to 2006 Jeep Liberty’s with a build date before March 16, 2006 – to find your Liberty’s build date, check the label on the driver’s door edge. Either way it’s still worth a call to the dealership. So far we’ve heard only good things about people being able to be reimbursed by Chrysler for their previous window repairs. We don’t get to say this very often, but nice work, Chrysler.

Is There a DIY Fix?

Some service shops will charge over $450 to fix this problem! Others don’t trust the OEM repairs are good enough. There are some step-by-step instructions out there on how to fix it yourself, but we’d advise against it unless you’re comfortable with vehicle repairs2. Willing to give it a try?

Owner Testimonials

“At the beginning of the month, my window regulator broke for the FIFTH time!! I called chrysler and of course, they wont do a damn thing. I’ve been replacing these things every year. Hundreds of dollars, cold rides to work on the highway, and they do nothing. Never buy a jeep!!” — Gina M., Macedonia, OH, USA

“This is an engineering defect, as noted on many car sites. Crysler picked up the parts but charged for the labor. Broke again two years later.” — Mike P, Franklin, Tnnesse, USA

  1. Letter posted to the forum 

  2. We are not mechanics, so we can’t offer advice on how to fix the problem or assume any responsibility if you run into issues. We can, however, point you in the direction of some online step-by-step tools. Just use caution. This is not an easy fix. 

Vehicles That Might Have This Problem

OK, Now What?

Maybe you've experienced this problem. Maybe you're concerned you will soon. Whatever the reason, you can help make sure it gets the attention it deserves.

  1. File Your Complaint is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Major class action law firms use this data when researching cases.

    Add a Complaint

  2. Notify CAS

    The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits.

    Notify the CAS

  3. Report a Safety Concern

    The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Their focus is on safety-related issues.

    Report to NHTSA

  4. Contact Jeep

    Jeep Support

    Jeep Customer Center P.O. Box 21-8004 Auburn Hills MI 48321-8004 USA

    This site is not affiliated with Jeep.