Without the window regulator, power windows become useless. That's exactly what has happened to thousands of Jeep owners; hundreds have complained about their windows falling into the door, sometimes at highway speeds!
In late 2010, Chrysler sent out this notice to 2006-2007 Jeep Liberty owners1. Here’s an abridged copy:
“This letter is to inform you that the warranty period has been extended for Window Lift Plate repairs on your Chrysler Group LLC Jeep Liberty to 7 years from the vehicle’s original in service date with no mileage limitation. This extended warranty coverage applies to Jeep Liberty model years 2006-2007.
We are extending the warranty period for Window Lift Plate repairs because some vehicles have experienced repeat concerns with window components … If you are experiencing the conditions as described in this warranty extension within 7 years from the vehicle’s in service date, simply contact your dealer to have the repairs performed.
If you have already experienced this window regulator concern and have paid to have it repaired, you may be eligible to receive a reimbursement.
If you have questions or need any assistance, please contact your dealer or the Chrysler Customer Assistance Center between the hours of 8:00 AM and 8:00 PM, EST. They can be reached at 1-877-426-5337.
Chrysler is taking this action to demonstrate its commitment to your continued satisfaction.
This extended warranty apparently doesn’t apply to 2006 Jeep Liberty’s with a build date before March 16, 2006 – to find your Liberty’s build date, check the label on the driver’s door edge. Either way it’s still worth a call to the dealership. So far we’ve heard only good things about people being able to be reimbursed by Chrysler for their previous window repairs. We don’t get to say this very often, but nice work, Chrysler.
Is There a DIY Fix?
Some service shops will charge over $450 to fix this problem! Others don’t trust the OEM repairs are good enough. There are some step-by-step instructions out there on how to fix it yourself, but we’d advise against it unless you’re comfortable with vehicle repairs2. Willing to give it a try?
- DenLors Tools Auto Blog has a post on fixing the window regulator yourself
- Josh-n-Lisa.com has a step-by-step as well.
“At the beginning of the month, my window regulator broke for the FIFTH time!! I called chrysler and of course, they wont do a damn thing. I’ve been replacing these things every year. Hundreds of dollars, cold rides to work on the highway, and they do nothing. Never buy a jeep!!” — Gina M., Macedonia, OH, USA
“This is an engineering defect, as noted on many car sites. Crysler picked up the parts but charged for the labor. Broke again two years later.” — Mike P, Franklin, Tnnesse, USA