Jeep's Confusing Electronic Gear Shifter

Oh, the headaches this brings 2014-15 Cherokee Owners

The electronic gear shifter in Jeep Grand Cherokees is dangerously confusing and there’s a lot of news swirling around about it (psst ... none of it’s good).


Electronic Gear Shifter Complaints

The government says the shifter “appears to violate several basic design guidelines for vehicle controls.” They go on to say it isn’t consistent or easy to use.

The shifter is installed in 2012-2014 Dodge Chargers, 2012-2014 Chrysler 300s and 2014-2015 Jeep Grand Cherokees.

Here’s a quick rundown of what’s been happening:

NHTSA Investigates Roll Away Dangers→

08/25/2015: The National Highway Traffic Safety Administration (NHTSA) opened an investigation after multiple rollaway incidents were reported in 2014-2015 Jeep Grand Cherokee SUVs.

NHTSA Upgrades Investigation→

02/08/2016: NHTSA upgraded the investigation to include the Chrysler 300 and Dodge Charger, which both use the same (odd) new gear shifter design.

FCA Recalls 1.1 Million for Rollaway Risk→

04/22/2016: Even though the shifters work as designed, the design stinks. FCA finally announced a recall to add additional warnings and, in some cases, automatically stop the vehicle from moving in certain situations. The government closed their investigation.

Actor’s Death Sparks More Outrage→

06/21/2016: Star Trek actor, Anton Yelchin, was killed by his 2015 Jeep Grand Cherokee after it rolled backwards and pinned Yelchin after he exited the vehicle.

Complaints Keep Rolling In→

06/28/2016: Not only have the complaints kept rolling in, but Yelchin’s death combined with the glacial speed of the recall have owners concerned and frustrated.

ZF North America Recalls Transmission Sensors→

08/07/2016: ZF North America is recalling 505,000 transmission sensors that were included in transmissions sold to multiple automakers, according to documents filed with the National Highway Traffic Safety Administration.

Woman Sues Over Jeep Grand Cherokee Shift Design

August 2016: A 77-year old in Colorado sued FCA after receiving numerous injuries from her rollaway 2014 Grand Cherokee. The lawsuit alleges 2012-14 Dodge Chargers, Chrysler 300s and 2014-15 Jeep Grand Cherokees are equipped with the defective electronic shifters that caused the injuries to the mother of four.

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Jeep Customer Center

P.O. Box 21-8004 Auburn Hills MI 48321-8004