Jeep Liberty Window Problem By Year
Jeep Liberty Window Regulator Lawsuit
A Jeep window regulator lawsuit was allowed to proceed in the U.S. District Court of Central California in October, 2014.
While the lead plaintiff was accused on destroying crucial evidence in this case, it's possible that Chrysler's crass and arrogant response helped sway the judge to keep this lawsuit alive. In response to customer complaints that official replacement regulators from Jeep were also failing, Chrysler said it didn't have to tell customers that the replacement parts were defective because "owners should have known that fact based on the regulators always failing."
Kudos to the Chrysler legal team for setting a new low in customer serice.
Chrysler Extended the Liberty Window Warranty
In late 2010, Chrysler sent out this notice to 2006–2007 Jeep Liberty owners. Here’s an abridged copy:
"This letter is to inform you that the warranty period has been extended for Window Lift Plate repairs on your Chrysler Group LLC Jeep Liberty to 7 years from the vehicle’s original in service date with no mileage limitation. This extended warranty coverage applies to Jeep Liberty model years 2006–2007.
We are extending the warranty period for Window Lift Plate repairs because some vehicles have experienced repeat concerns with window components … If you are experiencing the conditions as described in this warranty extension within 7 years from the vehicle’s in service date, simply contact your dealer to have the repairs performed.
If you have already experienced this window regulator concern and have paid to have it repaired, you may be eligible to receive a reimbursement.
If you have questions or need any assistance, please contact your dealer or the Chrysler Customer Assistance Center between the hours of 8:00 AM and 8:00 PM, EST. They can be reached at 1–877–426–5337.
Chrysler is taking this action to demonstrate its commitment to your continued satisfaction.
This extended warranty apparently doesn’t apply to 2006 Jeep Liberty’s with a build date before March 16, 2006 – to find your Liberty’s build date, check the label on the driver’s door edge. Either way it’s still worth a call to the dealership. So far we’ve heard only good things about people being able to be reimbursed by Chrysler for their previous window repairs. We don’t get to say this very often, but nice work, Chrysler.
Fixing the Regulator Problem Yourself
Some service shops will charge over $450 to fix this problem! Others don’t trust the OEM repairs are good enough. There are some step-by-step instructions out there on how to fix it yourself, but we’d advise against it unless you’re comfortable with vehicle repairs. Willing to give it a try?
- DenLors Tools Auto Blog has a post on fixing the window regulator yourself
- Josh-n-Lisa.com has a step-by-step as well.
Actions You Can Take
This step is crucial, don't just complain on forums! The sites below will actively manage your complaints and turn them into useful statistics. Both CarComplaints.com and the CAS will report dangerous trends to the authorities and are often called upon by law firms for help with Class Action lawsuits. Make sure to file your complaint on all three sites, we can't stress that enough.
Step 1: File Your Complaint at CarComplaints.com
CarComplaints.com is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Major class action law firms use this data when researching cases. Add a Complaint
Step 2: Notify the Center for Auto Safety
The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits. Notify the CAS
Step 3: Report a Safety Concern to NHTSA
The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Their focus is on safety-related issues. Report to NHTSA
What Other Owners Are Saying
“At the beginning of the month, my window regulator broke for the FIFTH time!! I called chrysler and of course, they wont do a damn thing. I’ve been replacing these things every year. Hundreds of dollars, cold rides to work on the highway, and they do nothing. Never buy a jeep!!” — Gina M., Macedonia, OH, USA
“This is an engineering defect, as noted on many car sites. Crysler picked up the parts but charged for the labor. Broke again two years later.” — Mike P, Franklin, Tnnesse, USA
We are not mechanics, so we can’t offer advice on how to fix the problem or assume any responsibility if you run into issues. We can, however, point you in the direction of some online step-by-step tools. Just use caution. This is not an easy fix. ↩